ITIL® Foundation Question of the Week: Service Operation Stage Functions

Which of the following are functions described in the Service Operation stage of the Service Lifecycle? (Choose all that apply).

A. Service Desk
B. IT Technology Management
C. Application Development
D. IT Operations Management

Reveal Answer

Answer: A and D.

The four functions described in ITIL are: the Service Desk, Technical Management, Application Management and IT Operations Management. There are no functions called IT Technology Management or Application Development.

 

Related Course
ITIL Foundation

Related Certification
ITIL Foundation

ITIL Foundation Question of the Week Series

• ITIL® Foundation Question of the Week: Service Operation Stage Functions

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