ITIL® Foundation Question of the Week: Types of Services

Services are made up of a combination of people, process and technology, and can be further classified as what three (3) types?

A. Customer, supplier, user
B. Core, enhancing, enabling
C. Basic, underpinning, added value
D. Strategic, tactical, operational

Reveal Answer

Answer: B.

The three (3) types of services are core, enhancing and enabling.

• Core services are the basic functionality of the service that the customer is paying for.
• Enhancing services are the additional functionality that provide differentiation. They are sometimes know as excitement factors.
• Enabling services are those service assets that are required for the delivery of services. Examples of enabling services are the servers, applications, training, databases and network devices.

 

Related Course
ITIL Foundation

Related Certification
ITIL Foundation

ITIL Foundation Question of the Week Series

• ITIL® Foundation Question of the Week: Service Operation Stage Functions
• ITIL® Foundation Question of the Week: Service No Longer Used
• ITIL® Foundation Question of the Week: Types of Services

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