ITIL® Foundation Question of the Week: Categorizing Incidents

What is the reason for categorizing Incidents?

A. To determine where to escalate the issue.
B. To understand the number of each type of incident.
C. For reporting and trending.
D. To determine which function is responsible for fixing the most incidents.

Reveal Answer

Answer: C.

Categorizing Incidents enables reporting on specific types of incidents so that trending analysis can be completed. This is typically done as one of the proactive activities carried out by Problem Management.

 

Related Course
ITIL Foundation

Related Certification
ITIL Foundation

ITIL Foundation Question of the Week Series

• ITIL® Foundation Question of the Week: Service Operation Stage Functions
• ITIL® Foundation Question of the Week: Service No Longer Used
• ITIL® Foundation Question of the Week: Types of Services
• ITIL® Foundation Question of the Week: Categorizing Incidents

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