ITIL® Foundation Question of the Week: Service Transition

Which of the following responses contain processes that are all defined in the Service Transition stage of the Service Lifecycle?

A. Service Asset and Configuration Management, Service Catalogue Management, Request Fulfillment
B. Change Management, Request Fulfillment, Knowledge Management
C. Service Asset and Configuration Management, Change Management, Knowledge Management
D. Change Management, Request Fulfillment, Service Catalog Management

Reveal Answer

Answer: C.

The processes in the Service Transition stage of the Service Lifecycle are: Transition Planning and Support, Change Management, Service Asset and Configuration Management, Release and Deployment Management and Knowledge Management. (Note: Service Validation and Testing and Change Evaluation are also processes introduced in the Service Transition Stage, but they are not included in the ITIL Foundation syllabus). Service Catalogue Management is part of Service Design and Request Fulfillment is part of Service Operation.

 

Related Course
ITIL Foundation

Related Certification
ITIL Foundation

ITIL Foundation Question of the Week Series

• ITIL® Foundation Question of the Week: Service Operation Stage Functions
• ITIL® Foundation Question of the Week: Service No Longer Used
• ITIL® Foundation Question of the Week: Types of Services
• ITIL® Foundation Question of the Week: Categorizing Incidents
• ITIL® Foundation Question of the Week: Value of a Service
• ITIL® Foundation Question of the Week: Service Transition

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